Aifanfan IM

App for Baidu Online Network Technology. Beijing

The IM smart customer service system based on Baidu's technologies, such as AI, cloud services, and big data, is committed to connecting users and enterprises through technology to help enterprises achieve digital intelligence upgrades. It performs a series of optimizations for two-end communication, including input assistance, process optimization, and AI assistant, and supports multi device and multi-scenario input switching. The AI assistant can analyze the emotional factors in the dialogue text in real time and automatically matches the response sentences.

Download Press Kit № 144072

Download Press Kit № 144072 App for Baidu Online Network Technology. Beijing by Baidu Online Network Technology. Beijing to access high-res images, essential texts, translations, and exclusive interviews—all in one.

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Aifanfan IM by Baidu Online Network Technology Beijing

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App by Baidu Online Network Technology Beijing

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Baidu Online Network Technology Beijing Aifanfan IM

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Baidu Online Network Technology Beijing App

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Aifanfan IM App Press Releases

Press resources for Aifanfan IM are offered in several languages: English.

Aifanfan IM App Media Articles

For immediate use: Aifanfan IM articles, available in languages such as Indonesian, Dutch, Italian, Korean, Japanese, Hindi, Russian, German, French, Portuguese, Chinese (Mandarin), Turkish, Arabic (Standard), Spanish and English, to enrich your content.

Unique Properties

A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.

Tags

Customer service system, Program, Online customer service, After-sales service, AI technology

Production Technology

It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.

Design Challenge

The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.

Project Duration

The project was designed and developed in Beijing in April 2021 and went live in China in October 2021

Operation Flow

Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.

Research

The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.

Inspiration

As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.

Project Overview

Aifanfan IM App has been a Iron winner in the Information Technologies Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.

Image Credits

For design images and photos please credit Baidu Online Network Technology. Beijing.

Iron Recognition

Baidu Online Network Technology. Beijing was recognized with the coveted Iron A' Design Award in 2023, a testament to excellence of their work Aifanfan IM App.

Baidu Online Network Technology. Beijing Press Releases

Journalists and media members can enrich their content with our press releases on Baidu Online Network Technology. Beijing, available for free use. Journalists can access 6 press releases immediately, ready for your use.

Introducing Aifanfan IM: Revolutionizing Online Customer Service with Baidu's AI Technology

Aifanfan IM by Baidu Online Network Technology. Beijing

Baidu Online Network Technology. Beijing Newsroom

Step into Baidu Online Network Technology. Beijing Newsroom for a showcase of exemplary design and recognized projects.